nonstar Casino Privacy Policy

1. Introduction

nonstar Casino ("nonstar," "we," "us," or "our") operates the online gaming platform accessible at nonstar.app. This Privacy Policy describes how nonstar collects, uses, discloses, and protects personal information provided by users ("you," "your," or "player") of the nonstar platform.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations (IRR) as administered by the National Privacy Commission (NPC). By registering an account or using the nonstar platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the nonstar platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

nonstar collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, city/province	Account communications, support, notifications
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser, operating system	Platform security, fraud detection, service improvement
Usage Data	Games played, session duration, betting history	Responsible gaming monitoring, personalization, analytics
Communications Data	Support chat logs, email correspondence	Customer support, dispute resolution, quality assurance

nonstar does not collect sensitive personal information (as defined under the DPA 2012) beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID details), it is handled with heightened security measures.

3. How We Collect Your Data

nonstar collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the nonstar platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from GCash, PayMaya, and Philippine banking partners.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with compliance obligations.

4. How We Use Your Personal Data

nonstar uses your personal data for the following purposes:

• To create, verify, and manage your nonstar player account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• To provide customer support and respond to your inquiries and complaints.
• To send you account-related notifications, security alerts, and service updates.
• To personalize your gaming experience and recommend relevant games or promotions.
• To monitor your gaming activity for responsible gaming purposes and apply any self-imposed limits or exclusions.
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR requirements and the Anti-Money Laundering Act (AMLA).
• To improve the nonstar platform through analytics and performance monitoring.

nonstar will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, nonstar processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and the DPA 2012 itself.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

nonstar does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: To verify your identity and age as required by Philippine gaming regulations.
• Payment processors: GCash, PayMaya, and Philippine banking partners, to process your deposits and withdrawals.
• Fraud prevention and security partners: To detect and prevent fraudulent activity on the platform.
• IT and cloud service providers: Who host and maintain the nonstar platform infrastructure, subject to strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

All third-party service providers who process personal data on behalf of nonstar are required to implement appropriate technical and organizational security measures and to process data only in accordance with nonstar's instructions and applicable Philippine law.

7. Cookies and Tracking Technologies

nonstar uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function, including session management and security. These cannot be disabled.
• Performance cookies: Collect anonymized data about how players use the platform to help us improve performance and user experience.
• Functional cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate usage patterns on the nonstar platform. Data collected is anonymized and not linked to individual players.

You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the nonstar platform.

8. Data Security

nonstar implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the nonstar platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While nonstar takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, nonstar will notify you and the National Privacy Commission as required by the DPA 2012 and its IRR.

9. Data Retention

nonstar retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required under PAGCOR regulations and the AMLA.
• Financial transaction records: Retained for a minimum of five (5) years in compliance with AMLA requirements.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Technical and usage data: Retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nonstar:

• Right to be informed: The right to know how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right to access: The right to request a copy of the personal data nonstar holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact nonstar's Data Protection Officer at the email address provided in Section 14. We will respond to all verified requests within fifteen (15) business days, as required under the DPA 2012 IRR.

11. Children's Privacy

The nonstar platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine gambling regulations. nonstar does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the nonstar platform, please contact our support team immediately so we can investigate and take appropriate action.

12. Third-Party Links

The nonstar platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the nonstar platform. nonstar is not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

nonstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is indicated at the top of this document.

Where changes are material, nonstar will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the nonstar platform after any amendments have been posted constitutes your acceptance of the revised Privacy Policy.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by nonstar Casino, please contact our Data Protection Officer (DPO):

Email: [email protected]

General support: [email protected]

nonstar's DPO is registered with the National Privacy Commission of the Philippines as required under the DPA 2012. You also have the right to lodge a complaint directly with the NPC if you are unsatisfied with our response to your privacy concern.