Frequently Asked Questions

The minimum age to play at nonstar Casino is 21 years old. This is in accordance with Philippine law and PAGCOR regulations governing online casino gaming. nonstar strictly enforces this policy through KYC (Know Your Customer) verification. Any account found to belong to a person under 21 will be immediately suspended and any funds returned.

nonstar requires a valid Philippine government-issued ID for identity verification. Accepted documents include: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC is required before your first withdrawal.

No. nonstar strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the nonstar Login page.

Go to the nonstar Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team at [email protected].

nonstar supports the most popular Philippine payment methods: GCash, Maya (PayMaya), and major bank transfers including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (₱). nonstar does not accept cryptocurrency or credit card deposits.

GCash deposits to nonstar are typically credited instantly — usually within a few seconds to a couple of minutes. If your deposit hasn't appeared after 10 minutes, please check your GCash transaction history to confirm the transfer went through, then contact our support team with your transaction reference number.

The minimum deposit at nonstar Casino is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on the bank, but are generally ₱500 or higher. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your account tier and verification status.

nonstar processes withdrawal requests within 1–3 business days after approval. GCash and Maya withdrawals are typically the fastest, often completed within a few hours once approved. Bank transfers may take 1–3 business days depending on your bank. Your account must be fully KYC-verified before any withdrawal can be processed.

nonstar does not charge fees on deposits. For withdrawals, nonstar covers standard processing fees for GCash and Maya transactions. Bank transfer withdrawals may incur a small processing fee depending on the bank and transfer amount. Any applicable fees will be clearly displayed before you confirm your withdrawal request.

nonstar Casino offers a diverse game library designed for Filipino players. You can enjoy Slot games with hundreds of titles, Bingo rooms with multiple variants, Jackpot Fishing arcade-style games, Ice Hockey betting games, and a full live nonstar Casino section with table games like blackjack, roulette, baccarat, and poker hosted by live dealers.

Yes. All games on nonstar use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time with professional dealers. Game providers are regularly audited for fairness. nonstar operates within the PAGCOR regulatory framework, which requires compliance with fair gaming standards.

Absolutely. nonstar is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size for a smooth gaming experience whether you're in Manila, Cebu, Davao, or anywhere in the Philippines with a stable internet connection.

RTP stands for Return to Player — it's the percentage of total wagered money a game pays back to players over time. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for individual sessions. nonstar displays RTP information for each game in the game details panel.

nonstar offers a welcome bonus for new registered players. The exact bonus amount and terms are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before withdrawing. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most nonstar bonuses are credited automatically upon qualifying deposit. Some promotions may require you to enter a promo code during deposit or opt in via the promotions page in your account. Make sure your account is fully verified before claiming bonuses, as unverified accounts may not be eligible for certain offers.

Yes. nonstar uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA) for account logins and conduct regular security audits to maintain platform integrity.

If you suspect your nonstar account has been accessed without your permission, change your password immediately via the nonstar Login page and contact our support team at [email protected]. We will temporarily freeze your account while we investigate. Never share your password or OTP with anyone — nonstar staff will never ask for your password.

nonstar complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your personal data is collected only for account management, KYC verification, and regulatory compliance purposes. We do not sell your data to third parties. For full details, please review our Privacy Policy.

Log in to your nonstar account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately and cannot be increased for 24 hours after being set. This tool is designed to help you stay in control of your spending. For more information, visit our Responsible Gaming page.

nonstar offers self-exclusion periods of 24 hours, 7 days, 30 days, or permanent closure. To activate, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. During exclusion, your account is locked and you will not receive promotional communications. Learn more on our Responsible Gaming page.

Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates responsible gaming programs and referral services for Filipino players. You can also reach out to mental health professionals or counseling services in your area. nonstar's support team can guide you to appropriate resources. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for more tools and information.